Responsible Gaming at 7baji — Play Smart, Stay in Control

1 Age Restriction Policy

When you register a 7baji account, you are required to declare that you are 18 years of age or older. Before processing your first withdrawal, we verify your identity and age against the government-issued ID document you submit — typically your Bangladesh National ID card or passport. If your declared age cannot be confirmed, your account will be suspended until verification is complete.

We strongly encourage parents and guardians in Bangladesh to be aware of the websites their children access. If you share a computer, tablet, or phone with a minor, please ensure that your 7baji account is protected by a strong, unique password that is not accessible to the child. Consider installing dedicated parental control software on shared devices to restrict access to gambling websites.

If you suspect that a minor has created an account on 7baji using false information, please contact us immediately at [email protected]. We take these reports seriously and will investigate promptly. Protecting young people from gambling harm is a responsibility we share with parents, guardians, and the wider community.

2 Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed by millions of people responsibly. However, for a minority of players, gambling can begin to cause harm — to their finances, their relationships, their work, and their mental health. Recognising the early warning signs is the most important step in getting back in control before things escalate.

Problem gambling does not look the same for everyone. It can develop gradually, and many people who experience it are not immediately aware that their habits have become harmful. The following self-assessment checklist is designed to help you reflect honestly on your own gambling behaviour.

3 Responsible Gaming Tools — How to Access Them

All responsible gaming controls on the 7baji platform are accessible directly from your account dashboard under the Responsible Gaming section. You do not need to contact customer support to activate deposit limits, session limits, reality checks, or cooling-off periods. These tools are self-service and take effect as described below.

• 1
  Log In to Your 7baji Account

  Visit the 7baji Login page and sign in using your registered username and password. Make sure you are accessing the site from a secure, private connection.

• 2
  Navigate to Account Settings

  Click on your profile icon in the top navigation area and select "Account Settings" from the dropdown menu to access your account management area.

• 3
  Select the Responsible Gaming Tab

  Within Account Settings, locate the "Responsible Gaming" tab. Here you will find all available tools: deposit limits, loss limits, session time limits, reality check intervals, cooling-off period, and self-exclusion.

• 4
  Set Your Preferred Controls

  Choose the controls that best match your situation and enter your preferred values. Restrictions (lower limits, shorter sessions, cooling-off) take effect immediately. Limit increases require a mandatory 72-hour waiting period before activation.

• 5
  Confirm and Save

  Review your selections and confirm. You will receive a confirmation email at your registered address. Keep this email as a record of the limits you have set. You may update your controls at any time, subject to the restrictions described above.

4 Deposit and Spending Limits

Setting a deposit limit is one of the most straightforward and effective ways to manage your gambling budget. 7baji allows you to set individual limits across three time horizons — daily, weekly, and monthly — for deposits made via any payment method, including bKash, Nagad, Rocket, Upay, and bank transfer.

How deposit limits work: Once you set a deposit limit, you will not be able to deposit an amount that would cause your cumulative deposits within the chosen period to exceed that ceiling. For example, if you set a daily deposit limit of ৳2,000 and have already deposited ৳1,500 that day, any attempt to deposit more than ৳500 will be declined automatically by the system.

Changing your deposit limit: You may reduce your deposit limit at any time and the new, lower limit takes effect immediately. If you wish to increase your deposit limit, a mandatory 72-hour waiting period applies between the request and the activation of the higher limit. This cooling-off window is intentional — it gives you time to reflect on whether increasing your limit is genuinely what you want.

Loss limits: In addition to deposit limits, you may set a maximum net loss ceiling for any rolling daily, weekly, or monthly period. When your net losses reach the threshold you have set, all gameplay on your account is suspended for the remainder of that period. Loss limits can be reduced immediately but require the same 72-hour delay for any increase.

Wagering limits: You may also set a maximum total wager value per session, per day, or per week, independent of your deposit limit. This is particularly useful if you receive bonus funds that inflate your playable balance beyond your intended spending level.

All limit types can be combined. We recommend setting all three — deposit, loss, and session — as complementary layers of control rather than relying on a single limit type.

5 Time-Out and Cooling-Off Periods

Sometimes a short break is all that is needed to restore perspective. 7baji offers structured time-out options that suspend your account's gambling features while keeping it open for withdrawal purposes.

Cooling-off periods available:

• 24-Hour Break: Immediately suspends betting and gaming for one full calendar day. Your account remains accessible for withdrawals, and any pending bets placed before activation will be settled normally.
• 48-Hour Break: A two-day pause suitable when you feel a session has run too long or that you need a weekend away from gambling.
• 7-Day Break: A full week's suspension, recommended if you notice that your gambling is starting to feel more like a habit than a leisure choice.
• 30-Day Break: A month-long suspension that provides a longer reset period. After 30 days, reactivation requires a conscious affirmative step from you — it does not happen automatically.

Session time limits: Separately from cooling-off periods, you can cap the length of any single session. When the timer expires, the platform logs you out automatically and displays a session summary showing your total wagered, total won or lost, and time spent. You must consciously choose to start a new session rather than being returned to the game automatically.

Reality check notifications: If you prefer to stay in control without a hard cut-off, enable reality check alerts. These pop-up reminders appear at your chosen interval (every 15, 20, 30, or 60 minutes) and display your current session duration and net result. Each alert gives you a clear, frictionless option to end your session immediately.

Cooling-off periods are different from self-exclusion. A cooling-off period is a temporary break that ends automatically (or after a confirmation step for the 30-day variant). Self-exclusion is a longer-term, more restrictive measure described in the next section. If you are in doubt about which tool to use, choose the more restrictive option — you can always reactivate later if your circumstances change.

6 Self-Exclusion

Self-exclusion is the strongest individual responsible gaming tool available on the 7baji platform. When you self-exclude, your account is fully suspended for your chosen duration, all marketing communications are immediately stopped, and you will not be able to create a new account on the platform during the exclusion period.

Self-exclusion durations available:

• 6 Months: The minimum self-exclusion period. Cannot be reversed under any circumstances during this time.
• 1 Year: Recommended if you feel your gambling has significantly impacted your finances or relationships over the past year.
• 3 Years: Suitable for players who recognise a serious pattern of problem gambling and need an extended period away to rebuild healthy habits.
• Indefinite / Permanent: No end date is set. The exclusion remains in place until you formally request a review after a minimum of five years, and only after completing a re-assessment process. This option should be chosen when gambling has caused severe financial, relational, or health-related harm.

What happens during self-exclusion: Your account balance at the time of self-exclusion will be withdrawn to your registered payment method (bKash, Nagad, Rocket, or bank account) within five business days. All bonus balances are forfeited. Any open bets will be voided and the stake returned. You will not receive any promotional emails, SMS notifications, or push notifications from 7baji during your exclusion period.

Attempting to circumvent self-exclusion: If you attempt to open a new 7baji account while under a self-exclusion order, that account will be closed immediately upon detection and any funds deposited returned to you. We use a combination of identity matching, device fingerprinting, and payment method cross-referencing to enforce self-exclusion. If you discover that a new account has been opened without your knowledge during your exclusion, contact us immediately.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request" and specify your desired duration. The exclusion will be activated within one hour of your confirmed request.

7 Protecting Vulnerable Players

7baji takes its duty of care towards vulnerable players very seriously. Our customer support team is trained to identify behavioural indicators that may suggest a player is experiencing gambling-related harm, and to respond sensitively and appropriately when those signs are present.

Indicators we monitor: Our platform systems flag accounts that show patterns associated with problem gambling — such as rapidly escalating deposit frequency, extended unbroken sessions, repeated failed withdrawal requests, or patterns of chasing losses across multiple consecutive sessions. When these patterns are detected, our responsible gaming team will reach out proactively to check on the player's wellbeing and offer information about the tools available to them.

Financial vulnerability: We are aware that many players in Bangladesh, particularly in cities like Dhaka, Chittagong, Sylhet, and Khulna, may have limited financial buffers. For this reason, we encourage all players to set deposit limits from the moment they open their account, before they have experienced the emotional intensity of real-money gameplay. It is much easier to set sensible limits in a calm, rational state than after an extended session.

Mental health considerations: Gambling problems frequently co-occur with anxiety, depression, and financial stress. 7baji does not diagnose or treat mental health conditions, but we encourage any player who is experiencing emotional distress — whether or not it is related to gambling — to speak with a qualified mental health professional. Your wellbeing as a person matters far more to us than your activity on the platform.

Third-party concerns: If you are a family member, spouse, friend, or colleague of someone you believe is experiencing gambling-related harm, you may contact us at [email protected] to raise a concern. We will treat all such communications with the utmost confidentiality. While we are limited in what account-specific information we can share with third parties, we can confirm whether an account exists and ensure that our responsible gaming team follows up directly with the account holder.

Underage gambling prevention: If you share devices with children or teenagers, we strongly recommend using parental control software and ensuring your 7baji account is protected by a password that is not accessible to minors. Gambling by anyone under 18 is strictly prohibited on the 7baji platform and constitutes a violation of our Terms and Conditions.

8 Getting Help and Support

If you believe that gambling is causing harm to you or someone close to you, help is available. The most important step is acknowledging that there is a problem and reaching out — whether to 7baji's support team, a trusted person in your life, or a professional support organisation.

Contact 7baji directly: Our responsible gaming support team can be reached at [email protected]. We respond to responsible gaming enquiries as a priority — typically within two hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within six hours at other times. You can ask us to apply account limits, activate self-exclusion, suspend marketing, or simply talk through your concerns without judgement.

What to include in your message: If you are writing to request an account restriction or self-exclusion, include your registered username or email address and the specific restriction you want applied. You do not need to explain your reasons in detail — we will act on your request immediately. If you want to speak with someone about your gambling habits before deciding on a specific action, simply say so and a member of our team will respond to guide you.

External support resources: 7baji encourages players who may be struggling with gambling addiction to seek professional support from trained counsellors and support organisations. Speaking with a healthcare professional, mental health counsellor, or addiction specialist in Bangladesh is a positive, courageous step. Your doctor or a community health centre in your city is a good starting point if you are unsure where to turn.

Support for family members: Gambling harm affects not just the individual player but their entire family and social circle. Spouses, parents, and children of problem gamblers often experience significant stress and financial pressure. Please encourage any affected family members to seek their own support from qualified professionals.